This policy contains the following sections
This Cancellation Policy outlines the terms and conditions regarding the cancellation of orders placed on our website. Once an order is confirmed, customers are expected to adhere to the policy outlined below.
Confirmation of prepaid Orders:
a. Upon placing a prepaid order on our website, customers will receive an order confirmation email containing details of the purchase.
b. The order is considered confirmed once the payment is successfully processed, and the customer receives the confirmation email.
Confirmation of Cash on delivery (COD) Orders:
This COD policy outlines the procedure for confirming Cash on Delivery (COD) orders on our website. To ensure the authenticity of the order and facilitate a smooth transaction, customers are required to confirm their COD orders through below verification processes.
COD Confirmation Methods:
a. Authentication via COD Confirmation Code: Customers can authenticate their order by entering the unique COD confirmation code provided in the order confirmation email during the checkout process.
b. Confirmation via Call: Alternatively, customers can confirm their COD order by answering a verification call from our customer support team. The call will be made to the contact number provided during the order placement.
COD Order Limit:
The maximum order value for COD order cannot exceed to RS 10,000.
Timeframe for Confirmation:
a. Customers must confirm their COD orders within 12 hours of receiving the order confirmation email.
b. Failure to confirm the order within the specified timeframe may result in the cancellation of the order.
Orders will be processed for shipment only after successful confirmation of the COD order.
No Order Cancellation:
a. We understand that circumstances may arise, but once an order is confirmed, it cannot be cancelled.
b. This policy applies to all products and services offered on our website.
a. In exceptional cases, where there are verifiable requests for cancellation (such as a technical error on our part, product unavailability, or other extenuating circumstances), we reserve the right to consider cancellation requests on a case-by-case basis.
b. Customers seeking consideration for an exception must contact our customer support team within 24 hours of placing the order.
Modification of Orders:
Requests for modifications to orders, including changes to product quantities, colors, or shipping addresses, will not be entertained once the order is confirmed.
Since cancellations are not allowed, any refund requests will be considered based on our Refund Policy.
By placing an order on our website, customers acknowledge and agree to abide by this Cancellation Policy. We reserve the right to update or modify this policy at any time without prior notice. Customers are encouraged to review this policy periodically for any changes.